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rMove

The New Era of Market Research

  • What is rMove?
  • How It Works
  • FAQs
  • Support

FAQs

Installing rMove

Will rMove work on my smartphone?

rMove is available in the Google Play (Android) and iOS (Apple) app stores and it runs on Apple iOS (version 13.0 or later) and Android (5.1 or later) operating systems.

How do I obtain an access code to use rMove?

Currently, rMove can only be used by people selected to participate in a study. If you are interested in learning more about rMove or if you received an invitation and have questions, please contact us directly.

How do I download rMove?

rMove is available to download in the Apple App Store or the Google Play store.

How will rMove affect my smartphone battery life?

rMove is optimized to minimally impact your phone’s battery life and operation. However, it is a location-based app and can decrease battery life on some phones. This is normal and varies based on your phone’s age, battery health, and other conditions.

Will using rMove affect my data plan?

rMove is designed to minimize data use when sending and receiving travel behavior information collected on your device. Additionally, rMove uses Wi-Fi whenever possible to send and receive travel data.

Using rMove

Who should I contact with questions about rMove?

If you have questions about rMove, please contact us to receive additional assistance. You can also learn more about using rMove by visiting our How It Works page.

What if I travel somewhere without cell service or Wi-Fi?

rMove is designed to record and send data only when there is Wi-Fi or cellular service available. If you are traveling to an area with no Wi-Fi or cellular network, please ensure that you connect to a cellular network or Wi-Fi before finishing your travel period and uninstalling the app.

What if I forgot to bring my phone with me on a trip?

You can manually add any trips that rMove may have missed by using rMove’s add trip functionality within the app.

Can I fly with rMove on my phone?

Yes, you can fly with rMove on your phone, but you should turn on airplane mode when flying. The app will record your starting location and then pick you up again at your destination when you turn airplane mode off. 

Does rMove require certain location settings on my phone?

Yes, please ensure your phone “Always Allows” rMove to access your location. You can check this in your location services settings.

Privacy

Why should I participate?

Transportation organizations and planners need to understand how, when, where, and why people travel to anticipate, prioritize, and plan for future transportation needs. As technologies and the way people get around continue to change, the travel data that rMove collects will help transportation organizations and planners plan for the future.

How is my personal privacy protected?

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. To read our privacy policy, please click here.

Where can I review rMove's privacy policy?

You can read the rMove license agreement here. The rMove app is developed and managed by RSG. You can review RSG’s privacy policy here. 

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Baton Rouge/SCAG
WHAT USERS SAY
"It was very easy to use! No confusion! Just answer the surveys and you were done!"

- Baton Rouge Capital Region
Transportation Study User

- Baton Rouge Capital Region
Transportation Study User

- Baton Rouge Capital Region
Transportation Study User

"I loved how meticulous it was in capturing my moves and travels. I felt that the app was well designed and built and was easy to use."

- Southern California Transportation Study User

- Southern California Transportation Study User

- Southern California Transportation Study User

Toledo/MWCOG
WHAT USERS SAY
"The accuracy of the trips were impressive. There was never a trip missed and always had a quick survey to take. Not time consuming."

- Toledo Moves Transportation Study User

- Toledo Moves Transportation Study User

- Toledo Moves Transportation Study User

"This was a GREAT way to accurately capture my travel patterns. Much more reliable than asking me what I did at the end of the day. It was very easy to use. GREAT app!"

- Regional Travel Study User

- Regional Travel Study User

- Regional Travel Study User

PSRC/Tampa Bay
WHAT USERS SAY
"I was pleasantly surprised when rMove started guessing the answers to my surveys after a couple of days. Very cool feature, saved time and the guesses were very accurate."

- Puget Sound Regional Travel Study User

- Puget Sound Regional Travel Study User

- Puget Sound Regional Travel Study User

"It was efficient and pretty cool. I'd actually like to have used it for a month to get a good picture of what most of my driving is all about."

- Tampa Bay Regional Travel Survey User

- Tampa Bay Regional Travel Survey User

- Tampa Bay Regional Travel Survey User

SACOG/SANDAG
WHAT USERS SAY
"It was easy and clear. I liked that after it learned some trips it guessed the details to make the survey faster."

- Sacramento Regional Transportation Study User

- Sacramento Regional Transportation Study User

- Sacramento Regional Transportation Study User

"It included a full range of options for biking and walking, and didn't assume I go everywhere by car."

- San Diego Regional Transportation Survey User

- San Diego Regional Transportation Survey User

- San Diego Regional Transportation Survey User

Whatcom/Triangle
WHAT USERS SAY
"It was far superior to the manual approach and certainly more precise."

- Triangle Travel Survey User

- Triangle Travel Survey User

- Triangle Travel Survey User

"It was easy, and the reminder notifications were helpful without being intrusive."

- Whatcom Regional Transportation Study User

- Whatcom Regional Transportation Study User

- Whatcom Regional Transportation Study User

NYCDOT/Ohio
WHAT USERS SAY
"Helping the city improve its efficiency and getting paid. What's not to like?"

- New York City DOT Citywide Mobility Survey User

- New York City DOT Citywide Mobility Survey User

- New York City DOT Citywide Mobility Survey User

"The app appearance and layout made it easy to use and intuitive."

- Ohio Moves Transportation Study User

- Ohio Moves Transportation Study User

- Ohio Moves Transportation Study User

BroomeTioga/CCRPC
WHAT USERS SAY
"Seemed intelligent, well purposed, in good cause. Impressed. Proud to help. Paid as promised."

- Broome-Tioga Transportation Study User

- Broome-Tioga Transportation Study User

- Broome-Tioga Transportation Study User

"I was amazed at its accuracy!"

-CCRPC Regional Transportation Survey User

-CCRPC Regional Transportation Survey User

-CCRPC Regional Transportation Survey User

MetC/Bay Area
WHAT USERS SAY
"Accurately records trips with little effort."

- Metropolitan Council Travel Behavior Inventory User

- Metropolitan Council Travel Behavior Inventory User

- Metropolitan Council Travel Behavior Inventory User

"It was a very well thought out app and anticipated almost all situations."

- Bay Area Transportation Study User

- Bay Area Transportation Study User

- Bay Area Transportation Study User

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